Shipping
What shipping options are available?
We offer shipping within Switzerland and Liechtenstein via Swiss Post:
- Cost: Free delivery for all orders in Switzerland.
- Delivery Time: 2-3 business days
Do you offer international shipping?
For the moment, we only ship within Switzerland and Liechtenstein. International shipping is not available at this time.
Can I track my order?
Yes! Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment on the Swiss Post website.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the estimated delivery time, please contact our customer service team with your order number. We will investigate the issue and keep you informed about the status of your shipment.
Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us as soon as possible. We can only make changes if the order has not already been processed and shipped.
What happens if I’m not home when my package is delivered?
If you are not available at the time of delivery, Swiss Post will leave a delivery notice with instructions on how to pick up your package or arrange for redelivery.
Can I return my order?
For details on how to return an order, please refer to our Return Policy.
How do I cancel an order?
If you need to cancel an order, please contact us as soon as possible. We can only cancel orders that have not yet been processed or shipped. Once an order is in transit, it cannot be canceled.
What should I do if my package is damaged upon arrival?
If your package arrives damaged, please contact our customer service team immediately. We may require photos of the damaged package and contents to process your claim and arrange for a replacement or refund.
Can I change my shipping method after placing an order?
If you wish to change your shipping method, please contact us as soon as possible. We can only make changes if the order has not yet been processed and shipped.
What should I do if I receive the wrong item?
If you receive an item that is incorrect or different from what you ordered, please contact our customer service team right away. We will resolve the issue by arranging a replacement or refund as necessary.
What happens if my order is delayed?
While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances. If your order is delayed beyond the expected delivery time, please contact our customer service team for assistance.
For any additional questions or assistance, please contact us at info@swisscells.ch
Return Policy
Overview
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return policy to ensure your shopping experience is hassle-free. Please review our policy below for detailed information on how to return items.
Return Eligibility
Return Period: You may return items within 30 days of receipt.
Condition: Items must be returned in their original, unused condition with all packaging and labels intact. Products that are damaged, opened, or used may not be eligible for a return.
Non-Returnable Items: Certain products, such as perishable goods, cannot be returned.
How to Initiate a Return
Contact Us: To initiate a return, please contact our customer service team at info@swisscells.ch with your order number and the reason for the return.
Return Authorization: We will provide you with a Return Authorization Number and instructions on how to return your item.
Prepare the Return: Package the item securely in its original packaging and include a copy of the invoice or receipt. Clearly write the Return Authorization Number on the package.
Return Shipping
Cost: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or damaged items).
Address: Please send the return to the following address:
SwissCells
c/o Dimitrova Group GmbH
Stationsstrasse 92
6023 Rothenburg
Switzerland
Refunds
Processing Time: Once we receive and inspect the returned item, we will process your refund. Refunds are typically processed within 15 business days.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account depending on your bank or credit card provider.
Exchanges
Procedure: If you would like to exchange an item, please return the original item and place a new order. The return process must be followed, and the new order will be subject to standard shipping charges.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer service team immediately at info@swisscells.ch. We will arrange for a replacement or refund at no additional cost to you.